Course: Customer Care Skills
We all experience customer service, without even realising it. The only time you’re likely to notice is when it exceeds your expectations, or it doesn’t meet them!Customer service is the window on your organisation. Satisfied customers are more likely to recommend you to others.
This course will help you increase customer satisfaction, by drawing on your inherent people skills. Using insights from the world or psychology, we provide people with the practical tools to deliver excellent customer service – every time.
Who should attend?
The programme is designed for those who deal directly with customers, or manage the customer service process.
Benefits
- Defining customer service and what it means for the success of your organisation.
- Understanding every customer and managing their expectations.
- Understanding the verbal and visual cues of customers that enable you to meet their individual needs.
- Understanding the benefits of different communication channels and knowing when to use them effectively.
- Dealing with difficult customers and using your people skills to turn a situation around.
- Resolving complex customer service issues.
This course is highly participative. It is built on the experiences of delegates’ real life customer service scenarios.
Duration: |
9.30am to 4.30pm |
Leeds Dates: |
8th December 2008, 28th January, 11th March, 7th May, 26th June, 7th October and 17th November 2009 |
Cost: |
£350 plus VAT per delegate |
Includes: |
Expert facilitator, materials, lunch & refreshments |
How to Book: |
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Online: |
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By email to: |
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By mail to: |
The Events Management Team, |
By Phone: |
01423 861122 |
By Fax: |
01423 861122 |
Preferential in-company rate:
Bespoke one day event at your company for up to 12 people start at just £1,750 + VAT
Tailored In-company training is also available in all aspects of Personal, Sales & Marketing, Financial, Leadership & Management / Executive and Health & Safety Skills Development.