Course: Effective Credit Control Skills
Being able to properly manage a company's cash flow is a vital skill, and good credit control can make the difference between the success and failure of a business. This interactive workshop is designed to help you take a proactive approach towards credit control to enable you to drive your business forward with confidence.
The speaker, James Martin, is a commercial dispute resolution solicitor with the Harrogate-based law firm McCormicks. James has a wealth of experience advising clients on credit control issues, risk management and commercial debt claims. He has also achieved settlement of a number of disputes through negotiation, mediation and other forms of alternative dispute resolution.
Some of the topics that will be covered during the workshop are:
- Practical and legal risk management
- The psychology of the debt-chasing procedure
- Organisational and management strategies for collecting outstanding monies
- Communication skills, including guidance on letter-writing and telephone negotiation skills
- Influencing skills - dealing with difficult situations and common excuses
- Effectively using and knowing when to take legal action
How to book:
Email us at info@ripleytraining.co.uk or call us on 01423 861122.
Tailored In-company training is also available in all aspects of Personal, Sales & Marketing, Financial, Leadership & Management / Executive and Health & Safety Skills Development.