Course: Pro-active Telephone Selling
The telephone is often the means of placing orders or requesting a quote by customers. It's essential that frontline telephone staff who take these incoming calls make the most of these opportunities by creating a professional image as well as maximizing business potential. The programme will also show how to gain business by making outgoing calls to decision makers.
This is a highly interactive day where delegates will learn how to become more of an order maker than a mere order taker and they will be able to practice their new found skills by means of taped telephone role-play followed by constructive critique.
Benefits
- To understand the qualities required by the telephone sales person
- Understanding customer attitudes- why do people buy?
- Recognising the impact of positive phraseology
- How to build rapport over the telephone and create a positive impression
- Learn an effective structure for making an outgoing sales call
- Effective telephone communication skills including questioning and listening skills
- How to make your product or service stand out from the competition and present in terms of benefits
- Explore the objection myth and learn how turnobjections into buying signals
- How to ask for the business without appearing pushy
| Dates | 26th February 2009 |
| Venue | Weetwood Hall Hotel, Leeds |
| Cost: | £350 plus VAT per delegate |
| Includes: | Expert trainer, learning materials, lunch and refreshments |
| How to Book: | |
| Online: |
Click here to book online |
| By email to: | info@ripleytraining.co.uk |
| By mail to: | The Events Management Team, Ripley Training Limited PO Box 130, Knaresborough, HG5 0WG |
| By Phone: | 01423 861122 |
| By Fax: | 01423 861122 |
Tailored In-company training is also available in all aspects of Personal, Sales & Marketing, Financial, Leadership & Management / Executive and Health & Safety Skills Development.