Customer Service Skills
4th November 2011
Customer service training designed to develop your people skills, ensuring your customers/clients receive the excellent level of service and care they deserve.
Who Should Attend?
The course is designed for those who deal directly with customers, or manage the customer service process in your business.
Benefits To You & Your Organisation
- Defining Customer Service and what it means for the success of your business
- Understanding every customer and managing their expectations
- Understanding the verbal and visual cues of customers that enable you to meet their individual needs
- Understanding the benefits of different communication channels and knowing when to use them effectively
- Dealing with difficult customers and using your people skills to turn a situation around
- Resolving complex customer service issues - negotiating with clients
- Measuring Customer Service, evaluating and making improvements
This course is highly participative. It is built on the experiences of delegates' real life customer service scenarios.
Comments from some of clients:
An interesting and useful course I would recommend
Reallly happy with the course makes you realise just how valuable customers are to the business
A very enjoyable and informative session - good for team building in the company as all departments took part
It was good to discuss actual instances with colleagues - helped to relate what we were learning
I liked the psychology behind what the trainer was saying
Felt the balance was right - informative and enjoyable
Well presented, clear slides and useful handouts
The course was made far more interesting because we discussed issues rather than looked at slides for three hours - surprising, the time passed by quite quickly!
I found the trainer put the content across very well - time went very quickly and held my attention throughout
Extremely useful gave me much to consider when dealing with complaints
A very well presented, concise and professional delivered course
Information given easily and conversationally - felt we were participating fully and responded to
I have found it all very helpful - thank you
Relaxed atmosphere with plenty of positive ideas to action
The training was very insightful and has helped a great deal
The in-company training day was delivered in a clear and methodical approach with a focus on making it relevant. Trainer understood us and our product and environment to ensure that it tackled our problems and situations.
Click on the link below to see the forthcoming dates or to enquire about in-company training:
Older News Stories
| Date | Headline |
| 04/11/11 | Candlelighter Charity Support |
| 04/11/11 | Coaching Available |
| 04/11/11 | Customer Service Skills |
| 04/11/11 | Sales Key Accounts |