Terms and Conditions
Completion of an online booking form, email booking confirmation, request in writing or a telephone booking will constitute a legally binding agreement. Upon receipt of your booking we will send you confirmation that we have received your booking within seven working days. If you do not receive this confirmation within seven working days, please contact us by telephone or email. Detailed joining instructions including confirmation of the venue are normally released seven days prior to the commencement of the course.
Methods of Payment
We prefer payment by BACS and our account details are the Natwest Bank, 42 High Street, Knaresborough, North Yorkshire, HG5 0EJ, Sort Code 601226, Account Number 30520622.
Alternatively we also payment accept payment by cheque – please ensure your cheque is made payable to 'Ripley Training Limited' or we can take your payment by most debit / credit cards online through our website when you make the booking. Payments can also sent directly to our Paypal Account – info@ripleytraining.co.uk
Payment is due once a booking has been made – you place will remain provisional until we received payment and therefore we reserve the right to refuse to release your place if payment is not received within seven days of the booking. We also reserve the right to refuse attendance on the course if the payment is not received and cleared before the commencement of the course.
We reserve the right to charge a late payment charge calculated at the rate of 3% per month accruing daily from the date the invoice becomes due for payment.
Any special payment arrangements must be agreed in advance of the course booking being accepted.
Cancellations
Cancellations and transfers will only be accepted if made in writing/email and received at least four weeks before the start of the course. Later cancellations cannot be accepted and the full payment will remain payable.
We reserve the right to improve the learning outcomes and format of our courses for the benefit of our customers without notice to the customer. Also we reserve the right to change the location, date of the event and facilitator although this will be avoided where possible. You will be informed at the earliest opportunity if any changes are made and you will be provided with alternatives options.
Cancellation and/or re-scheduling of any course will be avoided and will only take place once all other options have been considered. When this is unavoidable we will provide one on one coaching, alternative dates / location, credit against another course or a full refund.
Copyright
The copyright and all other intellectual property rights in all course materials shall remain the sole and exclusive property of Ripley Training Limited or, in the case of a course being developed by a trainer, and then they will have these rights.