Managing Inappropriate Behaviour, Discipline and Grievances

Overview

Effective discipline and grievance procedures are fundamental in helping to promote good employment relations at work as well as fairness and consistency in the treatment of individuals. Conducting disciplinary investigations and hearings can be daunting - after all you are dealing with someone's livelihood and reputation and if you get it wrong the consequences can be serious for both your member of staff and your company. This training will help delegates apply policies and procedures (and introduce them if they don't already exist) which are fair, effective and easy to understand. You will also have an understanding of what discipline and grievance means and see the benefits of good practice. This workshop includes practical exercises and case studies which encourage delegates to share ideas with others in a confidential environment.

 

Who Should Attend?

Anyone involved in managing staff and managing discipline and grievance in the workplace needs to have a grasp of these principles - this may include first line managers, senior managers, directors, business owners and HR professionals wanting to refresh their skills.

 

Key Learning Outcomes

• Understanding of the Line Manager's role in the management of behaviour in the workplace and managing discipline and grievance procedures including the legal position and the ACAS Code
• Increased confidence in the management of disciplinary and grievance through the development of appropriate knowledge and skills
• Inappropriate behaviour is identified and dealt with before it becomes a disciplinary matter
• Organisation is seen as fair and consistent in dealing with Discipline and Grievance
• Positive message to staff that Discipline and Grievance are taken seriously and standards of performance and behaviour are re-enforced and maintained
• Improved retention
• Reduced risk of Employment Tribunal claims

Workshop Outline

• Review of delegate experiences
• The managers role in managing inappropriate behaviour/discipline - rights and responsibilities
• Interviewing and feedback
• Dealing with inappropriate behaviour/poor performance - before it becomes a disciplinary matter
• Defining discipline and grievance
• Discipline, grievance and the law including the right to be accompanied
• What a procedure should look like - key elements of the ACAS Code of Practice
• Introducing and operating discipline and grievance procedures in the workplace
• Practicing Disciplinary interviews using real life examples and case studies