First Line Management and Supervision Skills
Overview
The role of the first line manager or a supervisor is arguably one of the most important tasks in any business. Achieving high levels of commitment and motivation from front line staff as well as meeting the needs of your customers and your managers at the same time is pivotal if the business is to achieve success.
Who Should Attend?
Ideal for new and existing first line managers and supervisors wishing to develop or refresh their leadership and management skills.
Key Learning Outcomes
These are some of the areas we cover on the course:
- Identifying the skills and attributes a first line manager/supervisor needs to bring to the workplace
- Time management and meeting skills
- Understanding the role of the first line manager/supervisor
- The qualities of managers and differing management styles recognising your own
- Adapting your management style to suit your team
- Managing friends in the workplace and your relationship with your team and your colleagues
- Maximising your relationship with your manager
- Identifying what motivates staff
- Recognising effective methods of communication to motivate and maintain engagement in your team and throughout the business
- Managing vs doing - getting the balance right
- Delegation
We issue pre-course questionnaires to enable you to influence the content together with other delegates attending on the day.
A full list of all of our course locations and dates are available on your right - simply click and book online.
If you prefer we can come to you and deliver a course at your business for small or larger groups - email us at info@ripleytraining.co.uk for an in-company quote for this training, call us on 01423 861122 or contact us through our website.