Mediation and Conflict Resolution at Work
Overview
This course will give you the tools to enable you to become an internal workplace mediator within your organisation. Mediation is a method which resolves disputes and conflict - resolving grievances quickly and confidentially before they escalate and cause time and money.
By giving delegates an understanding of the mediation process and the opportunity to practise, they will leave this course feeling much more confident and better equipped to confront difficult situations and achieve a better outcome for all concerned.
Who Should Attend?
Managers and HR professionals who are expected to resolve difficulties and issues at work within teams and between employees.
Key Learning Outcomes
- Reduction in costly legal fees generated from unresolved conflict or grievances
- Reduction in time cost for Managers and HR
- New confidence from your employees that their issues are resolved quickly with a "win/win" approach
- Understanding of when mediation should and can be activated
- Practical techniques, giving you confidence to deal with any mediation situation, no matter how challenging
- Ability to use active listening techniques, a useful skill for any manager
- An understanding of the changing landscape of conflict resolution and the key changes to the legislation increasing the use of mediation.
- Develop better conflict management and interpersonal skills for day to day relationship management
Please contact us through our website, email us at info@ripleytraining.co.uk or call us on 01423 861122 to discuss our requirements in more detail.