Customer Service and Personal Skills Courses
Our Personal Skills Courses have been developed by listening to our clients and continuously improving the choice to help you to improve your performance in the workplace. We place a great deal of importance on developing individual skills in communicating effectively whatever the environment.
We use tried and tested approaches that will help you to raise your levels of skill and competence at your place of work.
Please browse our Personal Skills training course solutions by selecting a subject below.
Personal Effectiveness combines an in-depth knowledge of what drives an individual from a personality and motivation perspective together with an understanding of what drives performance within a work context. Research suggests that those people who make best use of their personal talents and resources: experience less stress; enjoy succes...
Read More...Even in today's world of e mailing and social media there are still many occasions when you or your staff are required to put together a letter to be sent to customers, internal colleague, suppliers and other stakeholders. The letter is a tangible example of how professional, (or not as the case may be) your company is. Can you affor...
Read More...This course will help you improve how you interact with others by becoming a better listener, asking effective questions and developing robust briefing and negotiation skills....
Read More...Customer service training designed to develop your people skills, ensuring your customers/clients receive the excellent level of service and care they deserve....
Read More...Our Time Management Course looks at current working practices and explores techniques for gaining greater control over t ime with a more structured and planned approach to mana ...
Read More...The course includes the importance of self worth and how that is communicated, the benefits of taking control of their attitude and directing it, how to create a good first impression and behave in a more confident manner, how to communicate in the right way in all situations, knowing when assertiveness is appropriate and be able to apply i...
Read More...The role of the Executive Secretary is challenging and evolving, and PAs are required to take on more responsibility than ever. The relationship between Director and PA is one of the more challenging and essential in today's corporate environment. This course is designed for Personal Assistants who are new to the role, or to those with e...
Read More...This two day course will help you to be more confident when facilitating meetings, group work and training sessions by ensuring you have the right atmosphere, right content and have use of effective facilitation skills to get the most from your audience....
Read More...This course will help you improve your skills, knowledge and experience in how you plan, design, deliver and evaluate training courses to meet the needs of your clients....
Read More...The role of the Minute Taker is essential for accurate reporting of events and decisions made during meetings. Accuracy, good listening skills, and understanding meeting formats and etiquette all contribute to well written minutes....
Read More...Ensuring your staff know their responsibilities towards equality and diversity in the workplace helps to embed a culture where staff are free from discrimination, bullying and harassment. The interactive workshop has plenty of group activities, relevant case studies and employment law cases to underpin the training. T...
Read More...About 1 in 5 people report that they either find their work very or extremely stressful and over half a million people report that they experience work-related stress at a level they believe has actually caused them illness. On average, a case of stress-related ill-health leads to 29 working days being lost. In one recent year a total of...
Read More...Our NHS customer care skills course ensures your patients only have good things to say when it comes to your customer care, recommending you to others....
Read More...Our GP customer care skills course ensures your customers only have good things to say about your team when it comes to your customer care. ...
Read More...This highly interactive workshop has been developed to help team members to enhance their team working skills at a level that will readily transfer to workplace behaviour and immediately impact upon personal effectiveness and productivity in the service....
Read More...The course will take you through the whole process and provide plenty of time for interactive discussions with an experienced Personnel and Training Manager. Time will be built into the day to review any previous application forms, CVs and to practise effective preparation, interviews and follow ups to help you&nbs...
Read More...This course will help you to write a compelling CV / Job Application to a potential employer taking into account your skills, knowledge and personal attributes. In addition the course will also help you to communicate more effectively, have greater awareness of yourself and help you to make a good first impression every time. We w...
Read More...This highly interactive workshop has been developed to help team members to enhance their team working skills at a level that will readily transfer to workplace behaviour and immediately impact upon personal effectiveness and productivity in the service....
Read More...These events will provide you and your team with the opportunity improve performance and create stronger cohesion. These events can be used as a reward for success, to re-invigorate the team and / or help to improve individual and team performance. You know when your staff work effectively as a tea...
Read More...We all spend so much valuable time in meetings these days. You will have been to some meetings which have been really worthwhile and probably attended some real stinkers too! Poor attendance, domination by "that" particular person, running late, no clear outcomes.... We've all been there. Making the Most of Meetings explains the key reas...
Read More...To promote the wellbeing of staff both physically and emotionally and to provide them with aftercare and support...
Read More...The aim of this course is to examine the anatomy of a counselling session, and in particular understand the process of bringing a beneficial change to a client as quickly as possible. It will ensure that clients leave a session feeling better and knowing that they are making improvements....
Read More...Understand and apply the principles of effective writing Choose an appropriate style of writing to suit the message Produce written documents that are clear, concise, professional and get the message across Save time through improved writing skills ...
Read More...This course will enable frontline staff to recognise the different aspects of physical conflict that they may encounter and to be able to understand and be aware of the different methods of managing such conflicts in a legally responsible manner...
Read More...This course will help you to turn those difficult conversations into constructive discussions and help you to improve how your communicate and listen to others. In the course you will be given the skills to empower others to agree and take responsibility for taking matters forward....
Read More...Were you made redundant recently or are you looking for a new challenge? The hardest part of starting a new career in this climate is getting to see potential new recruiters, employers, colleagues and managers face to face. When your CV lands on their desk, it may be one of hundreds. This course will help you stand out from the res...
Read More...This training course is aimed at Regulated Firms This workshop will help you improve your skills, knowledge and experience in how you plan, design, deliver and evaluate training in your business....
Read More...Our customer service training ensures you have the correct skills to handle any complaints from your customers & deliver the care essential for good customer relations. This training course is aimed at Regulated Firms...
Read More...This course aims to increase the skills and knowledge of those individuals who deal with difficult telephone callers - ideal for those who wish to refresh their skills or those who are new to dealing with emotional / difficult customers....
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