Assertiveness Skills
Overview
This course will help you improve how you interact with others by becoming a better listener, asking effective questions and developing robust briefing and negotiation skills.
Who Should Attend?
This course is ideal for anyone wanting to improve how they communicate, listen and build excellent working relationships with colleagues, customers and suppliers.
Benefits To You & Your Organisation
- You will have greater confidence in communicating your message
- Be more aware of your feelings and how they effect others
- Recognise poor and excellent communication and behaviours
- Greater awareness of Body Language - positive and negative
- Be able to deal with difficult people and situations
- Be more assertive and less aggressive / passive
- Greater confidence in opening and closing conversations
- Dealing with complaints and improving customer service
- Agreed (SMART) action plan to implement / practise in the workplace
Comments from our delegates:
I am now able to make my points more clearer to other people and be more assertive
Helped to raise my confidence and self worth
Very informal, friendly and helpful
Really helped me realise the importance of putting myself first and to recognise I am important
Raise my confidence in gaining clarity from my manager