01423 861 122
info@ripleytraining.co.uk

01423 861 122
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Ripley Training Ltd

Ripley Training - offering Business Training Courses

Assertiveness Skills

Overview

This course will help you improve how you interact with others by becoming a better listener, asking effective questions and developing robust briefing and negotiation skills.

Who Should Attend?

This course is ideal for anyone wanting to improve how they communicate, listen and build excellent working relationships with colleagues, customers and suppliers.

Benefits To You & Your Organisation

  • You will have greater confidence in communicating your message
  • Be more aware of your feelings and how they effect others
  • Recognise poor and excellent communication and behaviours
  • Greater awareness of Body Language - positive and negative
  • Be able to deal with difficult people and situations
  • Be more assertive and less aggressive / passive
  • Greater confidence in opening and closing conversations
  • Dealing with complaints and improving customer service
  • Agreed (SMART) action plan to implement / practise in the workplace

 

A full list of all of our course locations and dates are available on your right - simply click and book online.

If you prefer we can come to you and deliver a course at your business for small or larger groups - email us at info@ripleytraining.co.uk for an in-company quote for this training, call us on 01423 861122 or contact us through our website.


Comments from our delegates:

I am now able to make my points more clearer to other people and be more assertive

Helped to raise my confidence and self worth

Very informal, friendly and helpful

Really helped me realise the importance of putting myself first and to recognise I am important

Raise my confidence in gaining clarity from my manager

Thank you very much for an excellent course, which I would thoroughly recommend and I'm feeling very positive that I will become more assertive from now on!

Excellent course with good input and good speed of course covering all my needs

Excellent course covering alot of different areas

 

 

 

 

COST:
£495.00 + VAT
per delegate

INCLUDES:
Expert Trainer, Tailoring and Training Materials

Dates and locations:

Birmingham (B92 0EH)

The Arden Hotel and Leisure Club
  • 22nd February 2012
  • 17th April 2012
Book Online

Leeds (LS16)

Weetwood Hall Hotel
  • 16th February 2012
  • 27th March 2012
  • 24th April 2012
Book Online

Sunderland

Roker Hotel (SR6 9ND)
  • 19th March 2012
Book Online

Swansea (SA1 8QY)

Village Hotel - Waterfront
  • 26th April 2012
Book Online

York - YO30 7DH

Hedley House Hotel
  • 9th February 2012
  • 21st March 2012
  • 19th April 2012
  • 15th May 2012
Book Online

In-House Training

We can come to you!
More Information...
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