Essential PA Skills
Overview
The role of the Executive Secretary is challenging and evolving, and PAs are required to take on more responsibility than ever. The relationship between Director and PA is one of the more challenging and essential in today's corporate environment.
This course is designed for Personal Assistants who are new to the role, or to those with experience who may want to update their skills. Also the course will allow time to look at essential skills in time management, assertiveness and communication. In addition it aims to empower the personal assistant with excellent organisational skills, and build up confidence in this essential role.
Who Should Attend?
This course is for anyone who is placed in an Executive Secretary or Personal Assistant role within their organisation.
Benefits To You & Your Organisation
Our Essential PA Skills course will teach you the core skills required to effectively work alongside senior management and director level staff with confidence. Key skills include:
- The role of the executive secretary
- Time management
- Assertiveness
- Communication skills
- Organisational ability
- Effective telephone behaviour
- Diary management
- How to project an image of self-confidence and professionalism
- Self-development for the future
Comments from some of our delegates:
- It has helped me to carry out my job even more effectively and efficiently as well as improving the already good relationship with my supervisor
- Thoroughly enjoyed the training - extremely beneficial and useful - great training techniques
- It covered everything necessary - really good trainer