Having Difficult Conversations
Overview
This course will help you to turn those difficult conversations into constructive discussions and help you to improve how your communicate and listen to others. In the course you will be given the skills to empower others to agree and take responsibility for taking matters forward.
Who Should Attend?
Anyone who finds it difficult to tackle difficult conversations, who prefer to procrastinate than address issues or simply find it difficult to empower others to take responsibility for issues they can rectify.
Benefits To You & Your Organisation
- Improved Active Listening Skills
- Use of effective questions to get to the root of an issue
- Be able to empower others to take responsibility
- Being specific about behaviours and attitudes
- Greater clarity about agreed outcomes
- Recognise and use previous successes to encourage change
- Adopt a positive approach to change
- Ensuring agreed actions are SMART
- Having an effective Strategy to review and evaluate progress and recognise success