Customer service course with essential service & complaints handling skills
Overview
Our customer service training ensures you have the correct skills to handle any complaints from your customers & deliver the care essential for good customer relations.
This training course is aimed at Regulated Firms
Who Should Attend?
The session is designed for those who deal directly with customers, or manage the customer service process in your business.
Benefits To You & Your Organisation
- Defining Customer Service and what it means for the success of your business
- Understanding every customer and managing their expectations
- Understanding the verbal and visual cues of customers that enable you to meet their individual needs
- Understanding the benefits of different communication channels and knowing when to use them effectively
- Dealing with difficult customers and using your people skills to turn a situation around
- Resolving complex customer service issues - negotiating with clients
- Measuring Customer Service, evaluating and making improvements
REGULATED FIRMS
Customer service is critical in an industry where products are not tangible and cannot be tested in advance. It is also another major plank in the ability to demonstrate TCF culture throughout a firm. Customer service is one of the areas studied as part of the qualifications framework in insurance and financial services.
We suggest that we run two sessions in a day (9.30 am to 12.30 pm and 1.30 pm to 4.30 pm) depending on the number of staff you need to train, cover arrangements in the business and space available to train. Each session we can take upto 10 people subject to adequate room being available for those attending, trainer and equipment.
Comment from one of our most recent clients:
I just thought I would thank you for today's training. The feedback I have had is very positive. Everyone has come away having learnt something, which is not always the case when we run courses. Partner at a leading firm of solicitors in central London