Telephone Selling Skills
Overview
The telephone is often the means of placing orders or requesting a quote by customers. It's essential that frontline telephone staff who take these incoming calls make the most of these opportunities by creating a professional image as well as maximizing business potential. The programme will also show how to gain business by making outgoing calls to decision makers.
This is a highly interactive day where delegates will learn how to become more of an order maker than a mere order taker and they will be able to practice their new found skills by means of taped telephone role-play followed by constructive critique.
Who Should Attend?
Anyone responsible for either receiving calls from customers, cross selling products/services and/or are responsible for generating new internal and external contacts/referrals from existing clients.
Benefits To You & Your Organisation
- To understand the qualities required by the telephone sales person
- Understanding customer attitudes- why do people buy?
- Recognising the impact of positive phraseology
- How to build rapport over the telephone and create a positive impression
- Learn an effective structure for making an outgoing sales call
- Effective telephone communication skills including questioning and listening skills
- How to make your product or service stand out from the competition and present in terms of benefits
- Explore the objection myth and learn how turnobjections into buying signals
- How to ask for the business without appearing pushy