Telephone Selling Skills

Overview

The telephone is often the means of placing orders or requesting a quote by customers. It's essential that frontline telephone staff who take these incoming calls make the most of these opportunities by creating a professional image as well as maximizing business potential. The programme will also show how to gain business by making outgoing calls to decision makers.

This is a highly interactive day where delegates will learn how to become more of an order maker than a mere order taker and they will be able to practice their new found skills by means of taped telephone role-play followed by constructive critique.

Who Should Attend?

Anyone responsible for either receiving calls from customers, cross selling products/services and/or are responsible for generating new internal and external contacts/referrals from existing clients.

Benefits To You & Your Organisation

• To understand the qualities required by the telephone sales person
• Understanding customer attitudes- why do people buy?
• Recognising the impact of positive phraseology
• How to build rapport over the telephone and create a positive impression
• Learn an effective structure for making an outgoing sales call
• Effective telephone communication skills including questioning and listening skills
• How to make your product or service stand out from the competition and present in terms of benefits
• Explore the objection myth and learn how turnobjections into buying signals
• How to ask for the business without appearing pushy

Bespoke in-company training for upto eight people.

 

Please contact us through our website on the top tight of the screen, email us at info@ripleytraining.co.uk or call us on 01423 861122.

 

Comments from some of our delegates:

• I thoroughly enjoyed the training course - it was informative and helped the group bond well together
• I found the day entertaining and informative
• I found the training to be very helpful - I didn't think I would learn as much as I did
• Its just great to go over everything you have learnt before to refresh and to realise just how important every potential customer is
• A very good informative presentation very useful and relevant course for my professional development of very high quality
• Informative and fun - a great day
• Professional and Informative
• Keep up the good work - was a very beneficial day for the team
• Trainer was well spoken, friendly and was very good in their technique in the way of teaching skills
• Really good job - made us all feel important by listening to us and by helping move forward