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Who Killed the Sales Opportunity? (One Day In-house)

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In today’s highly competitive commercial environment all companies need to make the best of every opportunity and we can’t afford to lose sales.  We all know that selling is the direct responsibility of the sales team. But whether you manage to hold on to your customers , secure more business or  make sure  that customers  recommend you to other customers can be down to anyone in the organisation!

Everybody is either directly or indirectly part of the sales process and it’s essential that every employee is aware of the importance of the customer and the effect that they can have in both helping increase the business or how they can contribute to losing it

Internal customer communication and improved team work are vital ingredients in ensuring that we look after our most valuable assets – our customers!!

Topics include:

  • Sales potential or sales prevention?
  • Who is the customer?
  • Understanding the needs of the internal customer
  • The chain of experience
  • Key requirements for outstanding customer care
  • Benefits of feedback
  • The importance of communication and team work
  • Getting out of the silos!
  • Positive communication
  • Essential customer contact skills

This highly participative one day workshop is aimed at everyone in the organisation. It will demonstrate the value of the customer supply chain and how everybody contributes to this process.

In-House Training

We can come to you!

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Training Venues

£1250.00 + VAT

INCLUDES: Expert Trainer, Training Materials, Certificates for upto eight people.

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