Telephone Selling Skills Training Course (1 Day)

Overview

The telephone is often the means of placing orders or requesting a quote by customers. It’s essential that frontline telephone staff who take these incoming calls make the most of these opportunities by creating a professional image as well as maximizing business potential. The programme will also show how to gain business by making outgoing calls to decision makers.

This is a highly interactive day where delegates will learn how to become more of an order maker than a mere order taker and they will be able to practice their new found skills by means of taped telephone role-play followed by constructive critique.

We will continue to review the government guidance through 2020/21 to ensure all our small group training courses allow for adequate social distancing. We will always select a spacious training room and adjust the delivery methods to take into account the need for social distancing.

We also offer the option of Video/Tele-Conferencing training/coaching through Zoom.

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS/cheque or confirmation of payment if you have made a card payment already through our World Pay Account. Again this will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto the course.

Objectives

To understand the qualities required by the telephone sales person
Understanding customer attitudes- why do people buy?
Recognising the impact of positive phraseology
How to build rapport over the telephone and create a positive impression
Learn an effective structure for making an outgoing sales call
Effective telephone communication skills including questioning and listening skills
How to make your product or service stand out from the competition and present in terms of benefits
Explore the objection myth and learn how turnobjections into buying signals
How to ask for the business without appearing pushy

Bespoke in-company training for upto eight people.

Please contact us through our website on the top tight of the screen, email us at info@ripleytraining.co.uk or call us on 01423 861122.

Who should attend?

Anyone responsible for either receiving calls from customers, cross selling products/services and/or are responsible for generating new internal and external contacts/referrals from existing clients.

Testimonials

I thoroughly enjoyed the training course – it was informative and helped the group bond well together

I found the day entertaining and informative

I found the training to be very helpful – I didn’t think I would learn as much as I did

Its just great to go over everything you have learnt before to refresh and to realise just how important every potential customer is

A very good informative presentation very useful and relevant course for my professional development of very high quality

Informative and fun – a great day

Professional and Informative

Keep up the good work – was a very beneficial day for the team

Trainer was well spoken, friendly and was very good in their technique in the way of teaching skills

Really good job – made us all feel important by listening to us and by helping move forward