“I would like to give you some feedback from the First Line Management & Supervision Skills . I have a lot of praise for this course and a lot praise for Mike Smith (the trainer). I will start off by explaining why I have praised Mike. I walked in to the room which we were going to be in all day, and straight away I had a very warm greeting from Mike with a hand shake and an interesting conversation. Right from the start this made me feel extremely welcome and comfortable. Throughout the whole day that I was there, Mike made sure that the day would be enjoyable for everyone, and made us all feel comfortable. For example if there was something that I needed help with but I did not feel comfortable saying in front of others, he would take time out of his break to help me. About the course itself; I would recommend this course for anyone who would like to expand their knowledge on how to treat and manage people, plus it would be beneficial to people who would like to progress their career. During the training course the things that we spoke about were made very simple to understand, so I could take the advice and what I have learnt back into my work place. All round this has really helped me to acknowledge and understand who I am and expand my managing skills. I have already used what I have learnt and brought this into my work place. I can see a massive difference within my team and within myself”. I would like to thank Mike for all his help in making a difference to our business.Quote from a Field Technical Supervisor
“Excellent bespoke in-company course for the team. All learnt something and it has given them the confidence that they do know how to buy / negotiate and that it’s not a hidden art. Excellent for me to see the team `in action’ and to watch them grow with skills over the duration of the course. Also a great refresher for me personally.” Construction
” … we have hooked up with a number of our clients who were seeking upskilling of their teams. They were not disappointed and they soon proved themselves to be true to their word and extremely well motivated. The training plans are delivered with consideration of the businesses involved and his style envokes a reaction and real learning. Highly recommended!” Marketing Consultant
“I appreciated the training course you ran for us recently. Frankly, I only went along to show my presence, having been on umpteen sales / management / account management type courses over the years, but recently I really benefited from it. You can teach an old dog new tricks after all! I was particularly impressed with the way in which you took time to understand our business. The key problem we had identified with some of our people and then set about delivering a bespoke session. Too much training is “off the shelf, take it or leave it!, which perhaps works in a generic call centre environment, but doesn’t for professional firms like ours. We will certainly use you again when we identify similar training needs in the future.” Financial Services
I have been using Ripley Training for around 2 years and would highly recommend Mike and the courses that he provides. We mainly send our staff onto the 1st Line Management and Supervisory Courses, and I have received nothing but positive feedback an example of which is below. Mike will always try to fit the course around the staff that you send to him based on their pre course questionnaires. Therefore if you have an areas you wish them to focus on then this course is perfect. Using Ripley training has definitely helped us to develop our staff and to progress their careers. I always receive swift responses to any queries and the company is very easy work with. Service Sector
“I have known Ripley Training for a few years now through business meetings but this is the first time I have actually hired the business – I was impressed with his adaptability and understanding of what our needs were and the product delivered to fit my requirements exactly. I would recommend Ripley Training.” Transport
“… as a client purchasing the services of Ripley Training I find they provide the most effective solution and show great flexibility and resourcefulness in meeting what can often be very diverse demands. The team are always professional in every aspect of the business from assessment of learning and development needs, to designing and where appropriate, delivering the relevant interventions. Not only does there post-event feedback demonstrate a positive experience for participants, but their attention to detail and excellence in customer service, establishes many long term business relationships. I thoroughly recommend Ripley Training Ltd for all your training, learning and development needs.” Public Sector
I just wanted to drop you a line, following the Staff Conference on Friday, to thank you very much for your participation in the event. The feedback has been overwhelming positive, and I am very grateful for you taking the time to assist in the delivery of the conference.
“Thank you for your excellent delivery of the Customer Care course for our practice staff. It was well received and the feedback forms reflect this. I have followed up the training with four mini meetings with the staff and with their input have worked out an action plan of the areas we can do to improve customer care. They are all SMART! I feel this is an excellent outcome which can be carried through. The Partners were very happy with the course and are amenable to me booking a further follow up course.”Health Sector
” … we realised that we had to improve our existing sales and marketing techniques if we were to successfully market our range of quality services that we offer to existing and to potential members. In order for us to reach our goals, we looked to work with partners who shared this vision. Ripley Training, was one of the partners we chose to work with and you have assisted us by training members of your our team. The individual coaching in sales and marketing that Ripley Training provided has created greater clarity and direction for our team. They were responsive to our needs and helped to raise confidence and skills amongst our younger members of our team. Your company has also delivered First Aid Training to Chamber staff and those employed by our members to a very high standard. This once again reflects the ‘full’ service approach to training and coaching you adopt, saving time and money by using multiple training audiences. We would not hesitate to recommend Ripley Training to any other company who is considering your services.” Chamber of Commerce
“Trainer was an excellent role model by showing the tools and techniques in practice – so you can see `how to do it’ . Enabled and created a safe environment, welcoming and encouraging us to be ourselves and enjoy training delivery and that we are `experts’ in our topic! The smaller group size enabled `deeper learning’ and greater personal attention over the two days.” Aircraft and Transportation
“… demonstrated exceptional business acumen and clarity of thinking in both normal business operations and emergency situations. The advice he has provided has been of the highest quality and value. Furthermore, he has proven a highly professional and enjoyable person to work with.” Product Design and Technology
The First Line Management and Supervision Skills course was extremely beneficial & tailored to suit our company’s needs, not just generic as some training programs can be. Mike added the personal touch which we all appreciated and felt any questions we asked were answered with our business in mind. We all came away feeling more confident in our roles and have already started to put into practice some of the new skills we learnt. All in all we would definitely recommend the course & Ripley Training to anyone & the next course is already booked with them! Car Leasing
“… exceptional session with the management team the feedback from all those who attended event has been great and certainly hit the right level of expectation. Great mix of both outdoor and indoor exercises that kept the whole team fully engaged and raised the right of both fun and competition for a group of Sales Managers. Thanks again go to your team for playing such a proactive part in the session and joining into the full fun of the event I’m sure the feedback wouldn’t have been positive if the ladies hadn’t played such an active part in the session themselves and kept the team light hearted throughout. I would have no hesitation in recommending you and your company in future events of the same elk within our company. Thank you again and look forward speaking in the future …” Nationwide Telecommunications
“Many thanks for your work in covering in-house training courses on performance appraisal skills for this firm. From our point of view, this is very important in transforming the effectiveness of appraisal; I was particularly impressed by the skill with which you “read” both the needs of the firm and the requirements of the participants, and adapted your presentation with agility to meet those needs. We are now moving forward with the appraisal process, and if we need any further training we will certainly revert to you.” Legal Services
I have just been handed the evaluation of student feedback and it is evident that your session was very highly valued with 89% rating the information and delivery ‘excellent’ and the remaining 11% ‘very good’ – a massively positive endorsement from traditionally harsh critics who, from experience, are never hesitant in letting us know when they have not enjoyed or gained from an activity! It also appears that the small group sizes made them feel comfortable and elicited the following comment from one student; ‘Very, very good opportunity to ask questions. Interesting workshop. Best one!’ Education Sector