Frequently Asked Questions


You can either book online through our website, call us 01423 861122 or email us at and we will send you a confirmation email at the earliest opportunity.
We always select spacious training rooms and and keep the groups small for your comfort.

We also offer the option of Live Virtual training/coaching through Zoom or MS Teams.

We mainly use hotels or appointed training centres that provide a quality service and these include Novotel and Crown Plaza brands. Start and finish times do vary on our courses however these are shown on the respective courses and confirmed in the joining instructions. Most of our courses tend to be registration at 8.45 am for a 9 am start and to finish about 4.30 pm. Please allow time for rush hour traffic in the morning so you can arrive in good time. If you are running late please call us on 01423 861122 so we can advise the trainer onsite.
Numbers to be small on all our courses and programmes. Numbers normally range from one to eight attendees – average tends to be about five. We place a high level of importance on smaller group training to ensure you get the most of the training. There are some courses that benefit from higher numbers and we always review the numbers in good time to ensure you gain the most from the time and money you have invested.
Please ask them to contact our office on 01423 861122, in the first instance and we will get the message to you. Trainers will accept mobiles left on during the training if the call is a work emergency or a medical emergency. Please speak with the trainer on the morning as well as advising our office in advance on 01423 861122 when possible.
All of our full day open courses and programmes include lunch and refreshments.

We leave our clients to decide on what will be available for in-company training. Although we do recommend refreshments on arrival, 10.30 am and 2.30 pm as well as a buffet lunch where your budget allows.

We are responsive to your requirements so if you have any specific dietary requirements and / or you have a specific disability simply let us know and we will make reasonable adjustments to enable you to get the most from the experience. Most of our venues are are exceptional in making reasonable adjustment for access as well dietary needs.
Simply call one of our team on 01423 861122 and we will either answer your questions or we will ask the trainer who will be delivering the course/programme to call you directly to respond to your questions. We normally issue pre-course questionnaires on and these provide you with the opportunity to be more specific about what you want from the training – we will take into account all attendees requirements and where possible we will try to include all requests.
We recommend business casual clothing for most of our courses to ensure you feel comfortable and at ease – we always make you feel at ease on arrival and make the training both fun and interactive. We try to aim for venues that provide car parking however there are some venues where you need park nearby – these details will be included in the joining instructions or we can advise at the time of booking.
Most of our clients pay by BACS following receipt of an invoice or by selecting card payment when they making a booking through our website. We also accept payment by cheque as long as the funds have cleared prior to the date of the course. We can also take payment by card through our World Pay account. This payment can taken through our e-commerce site at the time of booking or we can send you a World Pay link afterwards.
If you need to cancel then contact us at the earliest opportunity on 01423 861122 or email so we can discuss your options.

Where possible we will apply discretion however we would always encourage you to ask someone else to attend in your place. The full cost of the course is normally applied if the cancellation is within four weeks of the training date.

Our Terms and Conditions of booking can be found here.

We can build a training package around your needs, your team and / or business – this package can consist of a mixture of training courses and / or some specific your business. Call us on 01423 861122 to discuss your requirements in more detail. We also offer businesses with the opportunity to protect training funds by providing an invoice to cover your projected training requirements over a financial year – please call us on 01423 861122 or email to discuss your requirements in more detail.
Yes, we can help your business access funding (subject to eligibility) however you need to be aware that this process can be time consuming and may take up to ten weeks to be approved. Please email us at or call us to discuss the funding streams in more detail on 01423 861122.