Frequently Asked Questions


You can either book online through our website, call us 01423 861122 or email us at and we will send you a confirmation email at the earliest opportunity.
Yes, mainly using Zoom however we can use MS Teams and other video conferencing to suit your needs.

We can also split our training courss and programmes over a number of days to suit individual and groups.

In addition we can provide either e-training packs or hard copies in the post depending on your preference.

We mainly use hotels or appointed training centres that provide a quality service and these include Novotel and Crown Plaza brands. Start and finish times do vary on our courses however these are shown on the respective courses and confirmed in the joining instructions. Most of our courses tend to be registration at 8.45 am for a 9 am start and to finish about 4.30 pm. Please allow time for rush hour traffic in the morning so you can arrive in good time. If you happen to be running late then please call us on the number provided in your joining instructions, our business office on 01423 861122 or the hotel reception so we can advise the trainer onsite.
Numbers tend to be small on all our courses and programmes. Numbers normally range from one to eight attendees – average tends to be about four. We place a high level of importance on smaller group training to ensure you get the most from the training. There are some courses that benefit from higher numbers and we always review the numbers in good time to ensure you gain the most from the investment.
Please ask them to contact our office on 01423 861122 or the hotel – all assuming they are not able to get an answer on your mobile.

Our trainers are flexible to delegate mobiles being left on the day if there is a medical emergency at home or critical matters are taking place at work. Please let our office know beforehand (email is preferred) and the trainer on arrival so they are aware of your circumstances.

All of our full day open courses and programmes include lunch and refreshments. Please advise of any dietary requirements in advance.

We leave our clients to decide on what will be available for in-company training. Although we do recommend refreshments on arrival, 10.30 am and 2.30 pm as well as a buffet lunch where your budget allows.

We are responsive to your requirements so if you have any specific dietary requirements and/or you have a specific disability simply let us know and we will make reasonable adjustments to enable you to get the most from the experience. Most of our venues are are exceptional in making reasonable adjustment for access as well dietary needs.
Simply call one of our team on 01423 861122 and we will either answer your questions or we will ask the trainer who will be delivering the training to call you directly to respond to your questions. We normally issue pre-course questionnaires and these will provide you with the opportunity to be more specific about your needs. We will take into account all attendees requirements and where possible we will try to include all requests.
We recommend business casual clothing for most of our courses and programmes to ensure you feel comfortable and at ease. We always make you feel at ease on arrival and make the training both fun and interactive. We try to aim for venues that provide car parking however there are some venues where you need to park nearby – these details will be included in the joining instructions or we can advise at the time of booking.
Most of our clients pay by BACS following receipt of an invoice or by selecting card payment when they making a booking through our website. This will take you to our World Pay Account so you can make a secure card payment. We also accept payment by cheque as long as the funds have cleared prior to the date of the course or programme.

We can also send you a link by email to our World Pay Account to enable you to progress a secure card payment.

If you need to cancel then contact us at the earliest opportunity on 01423 861122 or by emailing so we can discuss your options.

Where possible we will apply discretion however we would always encourage you to ask someone else to attend in your place. The full cost of the course is normally applied if the cancellation is within four weeks of the training date.

Our Terms and Conditions of booking can be found here.

We can build a training package around your needs, your team and/or organisation – this package can consist of a mixture of in-person and online training. Call us on 01423 861122 to discuss your requirements in more detail.

We also offer organisations with the opportunity to protect your training budget by providing an invoice to cover your projected training requirements over a financial year – again please call us on 01423 861122 or email to discuss your requirements in more detail.

Yes, we can help your business access funding (subject to eligibility) however you need to be aware that this process can be time consuming and may take up to ten weeks to be approved. Please email us at or call us to discuss the funding streams in more detail on 01423 861122.