This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service - every time.
The course includes the importance of self worth and how that is communicated, the benefits of taking control of their attitude and directing it, how to create a good first impression and behave in a more confident manner, how to communicate and influence in the right way in all situations,
Our Time and Prioritisation Management Course looks at current working practices and explores techniques for gaining greater control over time with a more structured and planned approach to managing interruptions, priorities, processes and people.
Commercial Awareness is demonstrating an understanding of your business, appreciating the wider business environment in which your organisation operates as well as the importance of relationships with customers, key stakeholders, competitors, suppliers and fellow team members.
When we consider there are over 12 million people in the UK who have a disability (1/5 of our population) and these households have a considerable spending power of £212 billion then it does raise the question about accessibility and experiences of these customers to your business.
Our Team Member Courses have been developed by listening to our clients and continuously improving the choice to help you to improve your performance in the workplace. We place a great deal of importance on developing individual skills in communicating effectively whatever the environment.
We use tried and tested approaches that will help you to raise your levels of skill and competence at your place of work.
Virtual and Face to Face Training and Coaching options.
Please browse our Team Member training course solutions by selecting a subject above.