Course timings: 9.30 am to 4.30 pm
We will continue to review the government guidance through 2020/21 to ensure all our small group training courses allow for adequate social distancing. We will always select a spacious training room and adjust the delivery methods to take into account the need for social distancing.
We also offer the option of Video/Tele-Conferencing training/coaching through Zoom.
Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS/cheque or confirmation of payment if you have made a card payment already through our World Pay Account. Again this will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.
We look forward to receiving your booking and welcoming you onto the course.
If you prefer we can come to you and deliver a course at your business for small or larger groups – email us at email@example.com for an in-company quote for this training, call us on 01423 861122 or contact us through our website.
- You will have greater confidence in communicating your message
- Be more aware of your feelings and how they effect others
- Recognise poor and excellent communication and behaviours
- Greater awareness of Body Language – positive and negative
- Be able to deal with difficult people and situations
- Be more assertive and less aggressive / passive
- Greater confidence in opening and closing conversations
- Dealing with complaints and improving customer service
- Agreed (SMART) action plan to implement / practise in the workplace
I appreciated being a non-pressured environment to talk about how I approach my job
Discussions about `real problems’ was very helpful!
I am now able to make my points more clearer to other people and be more assertive
Helped to raise my confidence and self worth
Very informal, friendly and helpful
Really helped me realise the importance of putting myself first and to recognise I am important
Raise my confidence in gaining clarity from my manager
Thank you very much for an excellent course, which I would thoroughly recommend and I’m feeling very positive that I will become more assertive from now on!
Excellent course with good input and good speed of course covering all my needs
Excellent course covering alot of different areas
In-House Training & Coaching
We can come to you!
£575.00 + VAT
INCLUDES: Expert trainer, training materials, certificate, lunch and refreshments