Assertiveness Skills Training Course (1 Day)

Overview

This course will help you feel more confident in how your handle your colleagues, your manager and your customers. You will feel more comfortable in how to influence people as well as addressing areas of concern inside and outside of your organisation. At the end of the course you will have developed an action plan to help you apply what you have learnt from the day.

Course timings: 9.30 am to 4.30 pm

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS/cheque or confirmation of payment if you have made a card payment already through our World Pay Account. Again this will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto the course.

If you prefer we can come to you and deliver a course at your business for small or larger groups – email us at info@ripleytraining.co.uk for an in-company quote for this training, call us on 01423 861122 or contact us through our website.

Objectives

You will have greater confidence in communicating your message
Be more aware of your feelings and how they effect others
Recognise poor and excellent communication and behaviours
Greater awareness of Body Language – positive and negative
Be able to deal with difficult people and situations
Be more assertive and less aggressive / passive
Greater confidence in opening and closing conversations
Dealing with complaints and improving customer service
Agreed (SMART) action plan to implement / practise in the workplace

Who should attend?

This course is ideal for anyone wanting to improve how they communicate, listen and build excellent working relationships with colleagues, customers and suppliers.

Testimonials

I appreciated being a non-pressured environment to talk about how I approach my job

Discussions about `real problems’ was very helpful!

I am now able to make my points more clearer to other people and be more assertive

Helped to raise my confidence and self worth

Very informal, friendly and helpful

Really helped me realise the importance of putting myself first and to recognise I am important

Raise my confidence in gaining clarity from my manager

Thank you very much for an excellent course, which I would thoroughly recommend and I’m feeling very positive that I will become more assertive from now on!

Excellent course with good input and good speed of course covering all my needs

Excellent course covering alot of different areas