The role of the Personal/Executive Assistant (PA/EA) is challenging and evolving, and PA/EAs are required to take on more responsibility than ever. The relationship between Director/Manager and the PA/EA is one of the more challenging and essential in today's corporate environment.
As the first point of contact in your business the receptionist plays a key role in providing an important first and lasting impression to new and existing clients. The customer service experience both face to face and over the telephone is critical to the reputation and the success of any business
This comprehensive 3 day programme encourages participants to adopt a more pro-active mindset, with a clearer appreciation of the role of a Personal/Executive Assistant and its impact on their organisation. They will undertake a positive, honest assessment of their performance as a PA/EA. Over the three days they will develop their skills for organising work to achieve goals and make full use of the abilities and potential of those in the wider team.
Planning events effectively using project management skills will help you to provide a highly effective events for your managers and/or your customers. This one day workshop will you give you a practical insight into best practices as well as learning from some of the many challenges you will experience in your role.
Personal Effectiveness combines an in-depth knowledge of what drives an individual from a personality and motivation perspective together with an understanding of what drives performance within a work context. Research suggests that those people who make best use of their personal talents and resources:
Delivery is high on all organisations agendas so it is critical that those in key administration, personal assistant and executive secretary roles are trained to the right level. The right skills and knowledge in these areas will achieve improved delivery capability, delivery of key performance targets and business objectives.
Please browse our training courses by selecting a subject above or contact us if you prefer one to one coaching at your business.