Essential Personal Assistant (PA) and Executive Assistant (EA) Skills Training Course (1 Day)

Overview of our essential Personal Assistant (PA) and Executive Assistant (EA) Skills Training Course

The role of the Personal/Executive Assistant (PA/EA) is challenging and evolving, and PA/EAs are required to take on more responsibility than ever. The relationship between Director/Manager and the PA/EA is one of the more challenging and essential in today's corporate environment.  Many roles have become home based (VA) or Hybrid depending on the needs and preference of the business (and yourself) and those you support.

This one-day course is designed for Personal/Executive Assistants who are new to the role, or to those with experience who may want to update their skills. Also the course will allow time to look at essential skills in time management, assertiveness and communication. In addition it aims to empower the personal/executive assistant with excellent organisational skills, and build up confidence in this essential role.

The training also helps those finding it difficult working in roles that are home based or hybrid in getting the balance right in meeting needs and expectations.

All courses are limited to smaller numbers (often less than five) for the best learning experience and all delegates are asked to complete and return our pre-course questionnaires to enable us to tailor the programme to their requirements/other delegates attending the day.

Timings are normally from 9 am through to 4.30 pm. The timings are shown against each date and location.  London courses may start at 9.30 am and finish at 5 pm.

We also offer the options of virtual group training and one to one coaching.

We offer preferential rates for group training at your business or online.

We also have a 3-day Advanced Development Programme - more details can be viewed here. This can also be delivered in-company for small groups over three months - a day every month or three consecutive days.

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS or confirmation of payment if you have made a card payment already through our Stripe Account.  This will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto either our online or in-person course.

Objectives for our Essential Personal Assistant (PA) and Executive Assistant (EA) Skills Training Course

Our Essential Personal/Executive Assistant Skills course will cover the core skills required to effectively work alongside senior management and director level staff with confidence. The course will cover:

  • The role of the Personal Assistant/Executive Assistant
  • Self Awareness and self-esteem
  • Assertiveness and effective communication skills
  • Increasing your levels of influence and problem solving
  • Effective telephone behaviour
  • Effective time management and organisational ability
  • Writing effective emails
  • Online meetings and telephone conferencing tools
  • Diary management
  • How to project an image of self-confidence and professionalism
  • Tips on taking meeting minutes
  • Managing your relationship with your manager
  • Self-development for the future
  • Action Planning

This one day course is also available as one to one coaching and small group training at your business - please call us on 01423 861122 or email us at for more information.

Who should attend our Personal Assistant (PA) and Executive Assistant (EA) Skills Training Course?

This one-day course is ideal for anyone who is a new Executive Assistant or Personal Assistant within their organisation.

In addition the course is excellent for more experienced Personal Assistants and Executive Assistants looking to refresh their skills - the content will always be tailored to those attending through our pre-course questionnaires.

The training also helps those finding it difficult working in roles that are home based or hybrid in getting the balance right in meeting needs and expectations.

Testimonials for our Essential Personal Assistant (PA) and Executive Assistant (EA) Skills Training Course

Trainer was very personable and tailored the course's needs to both myself and my colleague very well. I would highly recommend!

I was made to feel comfortable and confident in the environment.

I couldn’t have enjoyed the course more! It was exceptionally welcoming, engaging, and adapted to my needs and concerns.

I enrolled on the Virtual Essential Executive/Personal Assistant Skills course prior to stepping into a role as an Executive Assistant for the first time. I couldn’t have enjoyed it more and found it incredibly helpful! The content was tailored to my needs, considering both my past work experience and the demands of the new position. The trainer addressed all my concerns, making the session engaging and comfortable for me to share all my thoughts and doubts. I gained valuable insights, learnt practical techniques, and received actionable tips to enhance my work approach. I completed the course feeling more confident and highly motivated to apply what I had learnt to my new job. Highly recommend!!

Very good trainer, positive and encouraging.  I have alot more confidence in returning to my role.

Found the whole day positive/encouraging.  I found the way you personalised certain areas for my situation very effective, this meant I learnt exactly what I needed.

I really enjoyed the course last week, the trainer was fantastic, so professional, informative, extremely witty whilst delivering the training. I learnt so much and am putting into practice as we speak. My boss even commented this morning that my new working practices were much more efficient, small words but a massive compliment coming from the man in question!

Reflective feedback post training - I definitely found the training very helpful, I realise afterwards that I have had a shift in my own perception of my role, and it has helped me be a lot more confident and assertive.

I really appreciated how the trainer flexed the focus of the course around the transitional job phase I am in and gave me encouraging feedback. I also appreciated the practical examples of areas I could take forward.

It has helped me to carry out my job even more effectively and efficiently as well as improving the already good relationship with my supervisor

Thank you for this course it has been really informative and has increased my confidence greatly. I look forward to implementing all I have learnt

The course was very good and tailored to my needs. Very useful tips, advice given and practical advice. I found the PA course very helpful and will implement in my day to day working environment

I got a lot from the course and I am looking forward to putting it all into practice

Thank you very much for your training session last week. I have already implemented some changes which has transformed my productivity

Interesting/informative and bespoke - very enjoyable - thank you for a great day!

Really happy with the training. It was really beneficial for me and my personal development. I am sure I will put alot in practice after today

Really enjoyable, very knowledgeable trainer. Knew exactly what I needed from the course - would definitely recommend

Very specific to my needs which gave me practical pointers to put into practice

Excellent course! Trainer was a very good trainer and covered everything brilliantly! Thank you!

Enjoyable day, interesting and learnt a number of new techniques and tips to improve my service and hopefully reduce stress levels

Excellent course. It has made me feel more confident about ways to tackle my role

I enjoyed the time discussing specific issues and the importance of effective communication

It was helpful to getting expert advice and to share experiences of what other PA's are currently addressing

Really enjoyed the course - learnt a hugh amount especially with the high degree of focus on our needs in a smaller group

Learnt alot and would definitely book with Ripley again!

I just wanted to drop you a quick email to thank you again for your help on the PA course a couple of weeks ago, I have been putting your advice into practice and have already been able to address a couple of my areas of concern. I've since been recommending your course to everyone I can.

Onsite or Virtual Training and Coaching
Preferential rates for your group onsite and virtually!
Virtual Training

£495.00 + VAT
per delegate

Training Locations & Scheduled Dates

£575.00 + VAT
per delegate

INCLUDES: Expert trainer, training materials, certificate, lunch and refreshments