Advanced Personal and Executive Assistant Development Programme (3 Days)

Managing the Work

The initial focus will be on your role  in an organisation, exploring the roles, the characteristics and skills required. We will examine the behaviours required to achieve goals through the team and assess your preferences in influencing and managing people. We will consider the impact of situations on your approach and how to improve awareness and flexibility.

Managing Individuals

Being able to take responsibility for the performance and development of your team members. We will look at the theory of managing performance, motivating and developing individuals to take more responsibility themselves. Considering how effectively we communicate, including our listening skills, ability to deliver constructive feedback, and to respond appropriately one to one and in group situations.

Leading Teams

Effective team working does not happen by chance. We will explore team dynamics, the importance of team processes, and how to actively promote these. We will delve into the natural stages of team development and how our style should adapt to facilitate the process.

Some of the topic areas covered during the programme:

• The role of a Personal/Executive Assistant in achieving organisational objectives
• The seven active behaviours of an effective Personal/Executive Assistants
• Establishing and scheduling key priorities
• Managing the relationship with your manager
• Your style of leadership in work and people – preferences and learning to adapt
• Effective delegation in managing your workload
• Understanding what motivates different people and how to harness the potential
• Leading and managing project and event team performance
• Driving your development and objective setting
• Communication – understanding the keys and overcoming barriers
• Active listening
• Effective telephone behaviour
• Projecting self-confidence and a professional image on and off line
• Be more effective when communicating with emails and utilising templates
• Self Awareness, Emotional Intelligence and Assertiveness
• Handling difficult people
• Characteristics of effective teams
• Team dynamics and processes
• Stages of team development
• Influencing and problem solving skills
• Diary Management
• Minute taking and meeting skills
• Online Meeting and Conference Tools
• Self development for the future and action planning

The programme is designed for Personal/Executive Assistants who are looking to take their performance to a higher level.

PA/EAs who have taken on more advanced roles or are still asking if they are doing all they can to be the best, who recognise they can do better in some aspects of understanding and fulfilling their role.

The programme is also ideal for those looking to progress into project or leadership roles in the future.