Professional Receptionist Skills Training Course (1 Day)

Overview

As the first point of contact in your business the receptionist plays a key role in providing an important first and lasting impression to new and existing clients. The customer service experience both face to face and over the telephone is critical to the reputation and the success of any business ensuring everyone is handling efficiently and confidently at all times.

Our one-day training course is ideal for those working or covering reception duties including the handling of incoming calls for the business. The training day is tailored to your requirements through our pre-course questionnaire issued at the time of booking.

Normal timings: 9 am to 5 pm

Preferential rates for tailored in-company training for small groups.

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS/cheque or confirmation of payment if you have made a card payment already through our World Pay Account. Again this will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto the course.

Objectives

The role of the receptionist
The customer experience – meeting and greeting
Assertiveness and effective communication skills
Effective telephone behaviour
Effective time management and organisational ability when multi-tasking
Tips on effective email management and writing
How to project an image of self-confidence and professionalism
Organising and scheduling meetings with MS Outlook
meeting rooms are organised to a high standard
Online meeting and telephone conferencing tools
Diary management and the use of MS Outlook
Managing the relationship with your team leaders/directors/partners
Handling demanding customers and avoiding negative phrases
Self-development for the future and action planning

Who should attend?

Our course is aimed at new and existing receptionists looking to learn new skills as well as refreshing existing skills. All schedule courses are run with small groups so you gain maximum benefit from the day.

Testimonials

I feel that the support I received through the course was excellent. I would recommend the course and the trainer to other people. This support has given me a boost in my confidence.

I really enjoyed the course and will be recommend the course to my colleagues

I thoroughly enjoyed the course and feel I benefited extremely