Professional Receptionist Skills Training Course (1 Day)

As the first point of contact in your business the receptionist plays a key role in providing an important first and lasting impression to new and existing clients.  The customer service experience both face to face and over the telephone is critical to the reputation and the success of any business ensuring everyone is handling efficiently and confidently at all times.

Our one-day training course is ideal for those working or covering reception duties including the handling of incoming calls for the business.  The training day is tailored to your requirements through our pre-course questionnaire issued at the time of booking.

Normal timings: 9 am to 4.30 pm. London timings may vary to 9.30 am to 5 pm.

Preferential rates for tailored in-company training for small groups.

We also offer the option of virtual training/coaching.

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS or confirmation of payment if you have made a card payment already through our Stripe Account.  This will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto the course.

• The role of the receptionist
• The customer experience – meeting and greeting
• Assertiveness and effective communication skills
• Effective telephone behaviour
• Effective time management and organisational ability when multi-tasking
• Tips on effective email management and writing
• How to project an image of self-confidence and professionalism
• Organising and scheduling meetings with MS Outlook
• Ensuring meeting rooms are organised to a high standard
• Online meeting and telephone conferencing tools
• Diary management and the use of MS Outlook
• Managing the relationship with your team leaders/directors/partners
• Handling demanding customers and avoiding negative phrases
• Self-development for the future and action planning

Our course is aimed at new and existing receptionists looking to learn new skills as well as refreshing existing skills. All schedule courses are run with small groups so you gain maximum benefit from the day.