This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
Timings are normally 9 am to 4.30 pm. London timings may vary to 9.30 am to 5 pm.
Our small group training courses allow for plenty of time for specific discussions and sharing experiences.
We also offer the option of virtual training/coaching.
Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS or confirmation of payment if you have made a card payment already through our Stripe Account. This will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.
We look forward to receiving your booking and welcoming you onto the course.
If you prefer we can come to you and deliver a course at your business for small or larger groups – email us at firstname.lastname@example.org for an in-company quote for this training, call us on 01423 861122 or contact us through our website.
- Defining Customer Service and what it means for the success of your business
- Understanding every customer and managing their expectations
- Understanding the verbal and visual cues of customers that enable you to meet their individual needs
- Improving your sense of presence with customers
- Understanding the benefits of different communication channels and knowing when to use them effectively
- Dealing with difficult customers and using your people skills to turn a situation around
- Resolving complex customer service issues – negotiating with clients
- Measuring Customer Service, evaluating and making improvements
This course is highly participative. It is built on the experiences of delegates’ real life customer service scenarios.
An interesting and useful course I would recommend
Really happy with the course makes you realise just how valuable customers are to the business
Many thanks. The feedback from staff I have spoken to was very positive and they all thoroughly enjoyed the day and felt that it was very useful.
A very enjoyable and informative course – good for team building in the company as all departments took part
It was good to discuss actual instances with colleagues – helped to relate what we were learning
I liked the psychology behind what the trainer was saying
Felt the balance was right – informative and enjoyable
Well presented, clear slides and useful handouts
The course was made far more interesting because we discussed issues rather than looked at slides – surprising, the time passed by quite quickly!
I found the trainer put the content across very well – time went very quickly and held my attention throughout
Extremely useful gave me much to consider when dealing with complaints
A very well presented, concise and professional delivered course
Information given easily and conversationally – felt we were participating fully and responded to
I have found it all very helpful – thank you
Relaxed atmosphere with plenty of positive ideas to action
The training was very insightful and has helped a great deal
The in-company training day was delivered in a clear and methodical approach with a focus on making it relevant. Trainer understood us and our product and environment to ensure that it tackled our problems and situations
It was excellent – thank you very much
Thank you very much – learnt alot!
Thank you very much – I really enjoyed the training
I really enjoyed the relaxed, flexible and relevant approach to our groups/business needs
Thank you for a great day
In-House, Virtual Training & Coaching
Preferential rates and choice of dates when we come to your place/deliver virtually!
Training Location and Scheduled Dates:
£575.00 + VAT
INCLUDES: Expert Trainer, Training Materials, Lunch, Refreshments and Certificate