Customer Service Skills Training Course (1 Day)

Overview of our Customer Service Skills Training Course

This course will help your staff increase customer satisfaction, by drawing on their inherent people skills.  We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service - every time.

Timings are normally 9 am to 4.30 pm.  London timings may vary to 9.30 am to 5 pm.

Our small group training courses allow for plenty of time for specific discussions and sharing experiences.

We also offer the option of virtual training/coaching.

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS or confirmation of payment if you have made a card payment already through our Stripe Account.  This will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto the course.

If you prefer we can come to you and deliver a course at your business for small or larger groups - email us at for an in-company quote for this training, call us on 01423 861122 or contact us through our website.

Objectives of our Customer Service Skills Training Course
  • Defining Customer Service and what it means for the success of your business
  • Understanding every customer and managing their expectations
  • Understanding the verbal and visual cues of customers that enable you to meet their individual needs
  • Improving your sense of presence with customers
  • Understanding the benefits of different communication channels and knowing when to use them effectively
  • Dealing with difficult customers and using your people skills to turn a situation around
  • Resolving complex customer service issues - negotiating with clients
  • Measuring Customer Service, evaluating and making improvements

This course is highly participative. It is built on the experiences of delegates' real life customer service scenarios.

Who should attend our Customer Service Skills Training Course?
The course is designed for those who deal directly and indirectly with internal and external customers, or manage the customer service process in your business.
Testimonials from our Customer Service Skills Training Course

An interesting and useful course I would recommend

Really happy with the course makes you realise just how valuable customers are to the business

Many thanks. The feedback from staff I have spoken to was very positive and they all thoroughly enjoyed the day and felt that it was very useful.

A very enjoyable and informative course - good for team building in the company as all departments took part

It was good to discuss actual instances with colleagues - helped to relate what we were learning

I liked the psychology behind what the trainer was saying

Felt the balance was right - informative and enjoyable

Well presented, clear slides and useful handouts

The course was made far more interesting because we discussed issues rather than looked at slides - surprising, the time passed by quite quickly!

I found the trainer put the content across very well - time went very quickly and held my attention throughout

Extremely useful gave me much to consider when dealing with complaints

A very well presented, concise and professional delivered course

Information given easily and conversationally - felt we were participating fully and responded to

I have found it all very helpful - thank you

Relaxed atmosphere with plenty of positive ideas to action

The training was very insightful and has helped a great deal

The in-company training day was delivered in a clear and methodical approach with a focus on making it relevant. Trainer understood us and our product and environment to ensure that it tackled our problems and situations

It was excellent - thank you very much

Thank you very much - learnt alot!

Thank you very much - I really enjoyed the training

I really enjoyed the relaxed, flexible and relevant approach to our groups/business needs

Thank you for a great day

Onsite or Virtual Training and Coaching
Preferential rates for your group onsite and virtually!
Virtual Training

£495.00 + VAT
per delegate

Locations & Dates

£575.00 + VAT
per delegate

INCLUDES: Expert trainer, training materials, certificate, lunch and refreshments