Administrator/Support Assistant Skills Training Course (1 Day)

Overview of our Administrator/Support Assistant Skills Training Course

This one-day course is design and delivered by those with direct experience and extensive knowledge of the challenges faced by administrators, support assistants and other administrative roles. The interactive course is tailored to those attending through our pre-course questionnaire and will help you to refresh and enhance your levels of skill and expertise.

Course timings are normally 9 am to 4.30 pm with breaks for lunch and refreshments. London courses may be adjusted to 9.30 am to 5 pm.

All stationery and training materials are provided.

Our small group training courses allow for plenty of time for specific discussions about challenges in your role.

We also offer the option of live virtual training/coaching.

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS or confirmation of payment if you have made a card payment already through our Stripe Account.  This will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto the course.

If you prefer we can come to you and deliver a course at your business for small or larger groups - email us at for an in-company quote for this training, call us on 01423 861122 or contact us through our website.

Objectives of our Administrator/Support Assistant Skills Training Course

Our administrators and support assistant course will teach you the core skills required to effectively deliver high levels of administrative support with your customers, colleagues and management. The course will cover:

  • The role of the Administrator/Support Assistant
  • Self Awareness and self-esteem
  • Assertiveness and effective communication skills
  • Increasing your levels of influence and problem solving
  • Effective telephone behaviour
  • Effective team working
  • Effective time management and organisational ability
  • Managing your relationship with your manager and leading others
  • Self-development for the future - taking responsibility for your own learning and performance
  • Action Planning

We offer preferential rates for one to one coaching/small group training at your business - please call us on 01423 861122 or email us at

All our courses are tailored through individual pre-course questionnaires being issued at the time of booking.

Who should attend our Administrator/Support Assistant Skills Training Course?
This one-day course is aimed at those new or looking to refresh their skills in the following supporting administration roles: front line receptionist, administrative assistants, support assistants, office administrators, secretarial and personal assistants, supervisors, team leaders and managers.
Testimonials from our Administrator/Support Assistant Skills Training Course

Very thorough, very well conducted and detailed where required

Brilliant course, should be rolled out throughout the company

All the training course was beneficial

Really enjoyed it, as well as getting other peoples opinions, it has given me a focus for moving forward – Thank you!

I’m looking forward to returning to the office with the fresh ideas and developing a stronger team

Onsite or Virtual Training and Coaching
Preferential rates for your group onsite and virtually!
Virtual Training

£495.00 + VAT
per delegate

Locations & Dates

£575.00 + VAT
per delegate

INCLUDES: Expert trainer, training materials, certificate, lunch and refreshments