Administrator Skills Training Course (1 Day)

Overview

This one-day course is design and delivered by those with direct experience and extensive knowledge of the challenges faced by administrators/administrative/secretarial roles. The interactive course is tailored to those attending and will help you to refresh and enhance your levels of skill and expertise.

Course timings are normally 9.30 am to 4.30 pm with breaks for lunch and refreshments (timings can be changed to suit your business).

All stationery and training materials are provided.

We will continue to review the government guidance through 2020/21 to ensure all our small group training courses allow for adequate social distancing. We will always select a spacious training room and adjust the delivery methods to take into account the need for social distancing.

We also offer the option of Video/Tele-Conferencing training/coaching through Zoom.

Objectives

Our administrators course will teach you the core skills required to effectively deliver high levels of administrative support with your customers, colleagues and management. The course will cover:

The role of the Administrator
Self Awareness and self-esteem
Assertiveness and effective communication skills
Increasing your levels of influence and problem solving
Effective telephone behaviour
Effective team working
Effective time management and organisational ability
Managing your relationship with your manager and leading others
Self-development for the future – taking responsibility for your own learning and performance
Action Planning

We offer preferential rates for one to one coaching/small group training at your business – please call us on 01423 861122 or email us at info@ripleytraniing.co.uk

All our courses are tailored through individual pre-course questionnaires being issued at the time of booking.

Who should attend?

This one-day course is aimed at those new or looking to refresh their skills in the following supporting administration roles: front line receptionist, administrative assistants, office administrators, secretarial and personal assistants, supervisors, team leaders and managers.