Effective Credit Control Skills
Overview
Being able to properly manage a company's cash flow is a vital skill, and good credit control can make the difference between the success and failure of a business. This interactive workshop is designed to help you take a proactive approach towards credit control to enable you to drive your business forward with confidence.
Our trainer has a wealth of experience advising clients on credit control issues, risk management and commercial debt claims. He has also achieved settlement of a number of disputes through negotiation, mediation and other forms of alternative dispute resolution.
Who Should Attend?
Ideal for anyone responsible for chasing payments for invoices and ensuring you have robust processes and systems in place to protect yourself against Bad Debt.
Benefits To You & Your Organisation
Some of the topics that will be covered during the workshop are:
- Practical and legal risk management
- The psychology of the debt-chasing procedure
- Organisational and management strategies for collecting outstanding monies
- Communication skills, including guidance on letter-writing and telephone negotiation skills
- Influencing skills - dealing with difficult situations and common excuses
- Effectively using and knowing when to take legal action
To proceed simply email us at info@ripleytraining.co.uk or call us on 01423 861122 to agree your preferred date(s).