Communicating with Confidence and Personal Impact
Overview
The course includes the importance of self worth and how that is communicated, the benefits of taking control of their attitude and directing it, how to create a good first impression and behave in a more confident manner, how to communicate in the right way in all situations, knowing when assertiveness is appropriate and be able to apply it effectively and how to apply a positive approach and image when working with others.
Who Should Attend?
This course is for anyone who needs to communicate well and confidently with others.
Benefits To You & Your Organisation
- Know what a confident total image and why is it important.
- Understand about image and to be able to project it personally and for the department or business we represent?
- Communicate in verbal and non-verbal ways and the importance of congruency in dress, verbal and non-verbal communication.
- Deal with the barriers to communicating effectively, develop active listening skills and to take control of the communication process.
- Know the importance of self-esteem and realise that our actions are invariably habit based, which are derived from our values and beliefs.
- Being able to say ‘no' without feeling guilty.
- Using assertiveness in difficult situations and choosing your approach.
- Presenting to groups in a confident way, encouraging and dealing with feedback.
- Gaining co-operation and commitment from others.
Comments from our delegates:
Helped to raise my confidence and self worth
Very informal, friendly and helpful
Really helped me realise the importance of putting myself first and to recognise I am important
Raise my confidence in gaining clarity from my manager
I am now able to make my points more clearer to other people and be more assertive