Handling Difficult Conversations with Team Members Training Course (1 day)
This training helps team leaders and managers confidently navigate challenging discussions whether it’s about performance issues, conflict, feedback, or sensitive topics whilst maintaining trust and professionalism.
We offer preferential rates for group onsite and virtual training dates.
Timings: 9 am to 4.30 pm.
Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS/cheque or confirmation of payment if you have made a card payment already through our World Pay Account. Again this will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.
We look forward to receiving your booking and welcoming you onto the course.
If you prefer we can come to you and deliver a course at your business for small or larger groups - email us at info@ripleytraining.co.uk for an in-company quote for this training, call us on 01423 861122 or contact us through our website.
The topic areas covered during the day:
- Understanding ‘challenging’ behaviours
- Root causes
- Impact on the team and the business
- Reviewing specific scenarios
- Best practice frameworks and approaches
- Prepare for difficult conversations with clarity and purpose
- Communicating honesty without escalating conflict
- Managing emotional reactions including your own and the team member
- Practical application, constructive feedback and coaching that drives improvement
- Resolve conflict and rebuild working relationships
- Escalation, documentation, and action planning
Very thorough, very well conducted and detailed where required
Brilliant day, should be rolled out throughout the company
All the training was beneficial
Really enjoyed it, as well as getting other peoples opinions, it has given me a focus for moving forward – Thank you!
I’m looking forward to returning to the office with the fresh ideas and developing a stronger team
£495.00 + VAT
per delegate
£650.00 + VAT
per delegate
£575.00 + VAT
per delegate