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  • Courses
    • Leadership, Management and HRM
    • Credit Control Skills
    • Presentation and Exhibitions
    • Team Development
    • Health and Well-Being
    • PA, EA, Secretarial and Receptionist
  • Coaching Options
  • Onsite or Virtual
  • Testimonials
  • Blog
  • About
  • FAQ
  • Contact
  • Cart

Tag Archive

Below you'll find a list of all posts that have been tagged as “Dealing with Difficult Situations”

5 Ways to Deal with Difficult Clients

5 Ways to Deal with Difficult Clients

Angry clientsAngry CustomersComplaint Handling CourseCustomer Service TrainingDealing with Difficult SituationsDealing with unhappy customersDifficult conversationsDifficult PeopleHandling Difficult People CourseHandling Difficult People TrainingUnhappy customers

10 Steps to Complaint Handling

10 Steps to Complaint Handling

Active Listening SkillsComplaint handlingComplaint Handling CourseComplaint Handling TrainingCustomer CareCustomer ServiceCustomer Service CourseCustomer Service TrainingDealing with Difficult SituationsDealing with unhappy customersManaging ComplaintsMeeting Customers ExpectationsRecording ComplaintsSad and Glad ApproachShowing empathy to your customers

Ripley Training Ltd

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