Trainer preparation and the needs of your clients

The highest levels of importance must be placed on understanding  the needs of your clients.  This can be done through:

  1. Pre-course / session questionnaires
  2. Assessment questionnaires and centres
  3. Pre-course work
  4. Meeting(s) with clients
  5. Meetings with those attending
  6. Time in the business to understand the culture and the people
  7. Detailed telephone discussions
  8. Ice Breaker discussions on the day
  9. Adapting the training throughout the session to flow with the audience

These interventions can all help the trainer to gain a greater appreciation of the clients expectations and skills of those attending to ensure the training is pitched at the right level and is fit for purpose.