Navigation
Select a Category

Management Courses

Finance Courses

Sales Courses

Team Member Courses

MS Office Courses

Secretarial Courses

FAQ Banner

FAQs


How do I place a booking?

You can either book online through our website, call us 01423 861122 or email us at info@ripleytraining.co.uk and we will send you a confirmation email within 24 hours.


What venues do you use, what time does the course start and finish?

We mainly use hotels or appointed training centres that provide a quality service and these include the Weetwood Hall Hotel and Conference Centre in Leeds, The Holiday Inn in Edinburgh, and a number of other hotels across the UK. Start and finish times do vary on our courses however these are shown on the respective courses and confirmed in the joining instructions. Most of our courses tend to be registration at 9.15 am for a 9.30 am start and to finish about 4.30 pm. Please allow time for rush hour traffic in the morning so you can arrive in good time. If you are running late please call us on 01423 861122 so we can advise the trainer onsite.


How many people attend your scheduled courses?

We rarely cancel courses so numbers do literally vary from three and twelve attendees – average tends to be about seven. We place a high level of importance on smaller group training to ensure you get the most of the training. There are some courses that benefit from higher numbers and we always review the numbers in good time to ensure you gain the most from the time and money you have invested.


Who is the contact if someone needs to contact me in an emergency?

Should an emergency happen or you are expecting something to happen whilst you are on the course then simply ask your colleagues / family to contact our office on 01423 861122 and we will get the message to you. Trainers will accept mobiles left on during the training if the call is an emergency and will not be ringing all the time – please speak with the trainer on the morning / where possible advise our office in advance on 01423 861122.


Does your course include lunch and refreshments?

All of our full day courses include lunch and refreshments. Half day courses include refreshments.


How do you cater for special dietary requirements and people with disabilities?

We are responsive to your requirements so if you have any special dietary requirements and / or you have a specific disability simply let us know and we will make reasonable adjustments to enable you to get the most from our course.


If I have any questions about the course who should I speak to?

Simply call one of our team on 01423 861122 and we will either answer your questions or we will ask the trainer delivering the course to call you directly to respond directly to your questions. We normally issue pre-course questionnaires on our professional courses and these provide you with the opportunity to be more specific about what you want from the course – we will take into account all attendees requirements and where possible we will try to include all requests.


What should I wear and is there car parking?

We recommend business casual clothing for most of our courses to ensure you feel comfortable and at ease – we always make you feel at ease on arrival and make the training both fun and interactive. Health and Safety Training will need you to undertake some practical exercise so we recommend casual for these courses e.g. Jeans and shirt / blouse. We try to aim for venues that provide free car parking however there will be times when car parking charges will apply – these details will be included in the joining instructions or we can advise at the time of booking.


How can I pay?

Most of our clients pay by BACS following receipt of an invoice or by using our bank details available on our website at the time of booking. We also accept payment by cheque as long as the funds have cleared prior to the date of the course. We can also take payment by card through our Paypal account. This payment can taken through our e-commerce site at the time of booking or by sending a Paypal payment to info@ripleytraining.co.uk afterwards. We can only accept payment by these three methods - at this time we have not seen enough demand to accept card payments over the telephone. We do require payment in advance of attendance otherwise your place will be at risk and we reserve the right to refuse admission on the course.


What if I need to cancel?

If you need to cancel then contact us at the earliest opportunity on 01423 861122 so we can discuss your options. Where possible we will apply discretion however we would always encourage you to ask someone else to attend in your place. The full cost of the course is normally applied if the cancellation is within two weeks of the course date.

Our Terms and Conditions of booking can be found here.


Do you offer training packages and training accounts?

We can build a training package around your needs, your team and / or business – this package can consist of a mixture of training courses and / or some specific your business. Call us on 01423 861122 to discuss your requirements in more detail. We also offer businesses with the opportunity to protect training funds by providing an invoice to cover your projected training requirements over a financial year – please call us on 01423 861122 to discuss your requirements in more detail.


Can you help us access funding for our training?

Yes, we can help your business access European or Government funding (subject to eligibility) however you need to be aware that this process can be time consuming and may take up to ten weeks to be approved. Please call us to discuss the funding streams in more detail on 01423 861122.

 
The price of ill-health in the workplace 15th November, 2016

According to CIPD research the median cost of absence per employee in 2015 was 554. This was lower in the private sector at 400 then in the public sector at 789 and the non-profit sector at 639 sectors. The most common causes of long term absence include: 1. Stroke 2. Heart Attack 3. Cancer 4. [...]The post The price of ill-health in the workplace appeared first on Ripley Training Blog

Continue Reading
As a Supervisor/Manager are you afraid to give feedback? 15th November, 2016

Are you afraid of giving feedback to under performing team members because you are concerned with how they will react? You are not alone! Many managers who attend our Leadership and Management Skills Courses have booked places to help them address these fears and become more confident in handling specific individuals in their teams. Best [...]The post As a Supervisor/Manager are you afraid to give feedback? appeared first on Ripley Training Blog

Continue Reading
Employees suffering in silence with mental health issues 15th November, 2016

Two-thirds (62%) of the 20,000 people surveyed by Business in the Community (BITC) said they had experienced mental ill-health caused by work. Nearly a quarter (24%) of UK workers have experienced symptoms of work-related mental ill-health in the past month. There is more pressure to deliver more with less resources, testing the most effective team [...]The post Employees suffering in silence with mental health issues appeared first on Ripley Training Blog

Continue Reading