Business Process Improvement and Process Mapping Training Course (2 Day In-company)

Organisations deliver benefits to their clients through processes, not through departments, and developing integrated and inefficient end-to-end processes is a key requirement of business success in the long term.

Instead of allowing people to be locked into their specific functional, the process approach cuts across functions allowing multi-functional project teams to be formed.

The result is a straightforward but powerful approach to Process Improvement that can, and does, work in organisations with 10 staff to those with tens of thousands.

This two-day workshop will enable those attending to be able to apply a practical approach to business process improvement.  This two-day workshop is non-residential.

Timings: 9 am to 4.30 pm on each day.  The final day will finish earlier for smaller groups of delegates.

Our small group training courses allow for plenty of time to discuss specific scenarios for your business.

We also offer the option of virtual training/coaching.

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS or confirmation of payment if you have made a card payment already through our Stripe Account.  This will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto the course.

This two-day workshop provides a thought-provoking and informal introduction to business improvement. The course will help you identify the problems with departmental “silos”, and will support the development of process thinking. The Process Improvement Workshop is a lively simulation for those new to process thinking. Not only is it great teambuilding, but it will help develop some of the key skills necessary for organisational improvement.

The simulation is interspersed with various input sessions on key aspects of process improvement:

  • Understanding the process and the principles of improvement
  • End to end process mapping and swim lane diagrams
  • A structure for process improvement looking at different methodologies
  • Creative approaches to problem solving
  • Behaviour and communication styles towards your customers
  • Working together as one team
  • Leadership and change management
  • Action planning and reflection

Preferential rates available for in-company workshops starting at £1,500 plus vat per day – email us at or call us on 01423 861122 to agree your preferred date(s).

“An Introduction to Business Process Improvement” is aimed at owners, managers, project teams and business analysts of small, medium and large sized enterprises and public sector organisations who want an introduction to business improvement. The course provides a simple, practical approach to improvement which works in any size of organisation.

Training pitched at the right level, trainer was very knowledgeable and professional taking time to “know” the delegates throughout

Enjoyed the training – liked the level and detail, and the follow up reading was provided in the training pack

Really enjoyed the training

Excellent trainer and delivery

Delivered exactly what was requested by our team

Very good delivery and exercises

Well presented with outstanding quality stationery provided!

I feel the course has given me more confidence and it has been good to hear experiences from those that have done Business Analyst work before

Excellent introduction to business improvement

Enjoyed the course – covered a lot in a short time, I liked the balance of discussions and interactions

Excellent material and delivery

Very engaging environment and a very worthwhile day that fully complimented my experiences

Very good course!!

Very knowledgable and well facilitated discussions – good handouts for future reference

In-House, Virtual Training & Coaching

Preferential rates!

In-Company Training

From £1,750.00 + VAT per day

INCLUDES: Two day training course (days can be split over two months) with an expert trainer, training materials, certificates for up to eight people