Effective Credit Control Skills Training Course (1 Day)

Overview

Being able to properly manage a company’s cash flow is a vital skill, and good credit control can make the difference between the success and failure of a business. This interactive workshop is designed to help you take a proactive approach towards credit control to enable you to drive your business forward with confidence.

Timings: 9.30 am to 4.30 pm

Booking confirmations: We will email you to confirm receipt of your booking within five working days. A confirmation invoice will be issued to either request payment by either BACS/cheque or confirmation of payment if you have made a card payment already through our World Pay Account. Again this will be issued within five working days. Also detailed joining instructions are normally released by email at least seven working days prior to the date of the course.

We look forward to receiving your booking and welcoming you onto the course.

Objectives

Some of the topics that will be covered during the workshop are:

Practical and legal risk management
The psychology of the debt-chasing procedure
Organisational and management strategies for collecting outstanding monies
Communication skills, including guidance on letter-writing and telephone negotiation skills
Influencing skills – dealing with difficult situations and common excuses
Effectively using and knowing when to take legal action

Who should attend?

Ideal for anyone responsible for chasing payments for invoices and ensuring you have robust processes and systems in place to protect yourself against Bad Debt.

Testimonials

Thoroughly enjoyed the interactive element and being able to relate my role in the firm to the course content. Made me realise how much I already have experienced.

I really enjoyed the day and feel it has been very beneficial, very happy