10 Tips on Receiving Feedback

1. Welcome feedback from others
2. Apply Active Listening Skills when receiving feedback
3. Do ask open questions to understand more about what has happened and the implications for you and others
4. Respect and acknowledge the other persons opinion – this doesn’t mean agreeing with them
5. Consider the value of what has been said and consider carefully how to respond – avoid any instant reactions
6. Check back your understanding not leaving out the content you don’t like to hear or you haven’t taken seriously
7. Gain clarification of any areas you don’t understand by asking more questions and checking back your understanding
8. Encourage suggestions on how to move forward and ask questions like – What if I did this work this way?
9. Say Thank you for the suggestion / feedback and consider carefully what has been said and take the most appropriate action
10. Review and check back with the other person at a later date to see if your actions have improved the situation or whether you need to make more changes to remedy the situation

10 tips on Giving Feedback

1. Allow time to consider how you plan to give the feedback and how they will react
2. Ensure you have all the facts
3. Clearly state the purpose behind the discussion
4. In cases of poor performance ensure you are specific and use `I’ statements to own the feedback rather than `We’
5. Encourage the person to respond to your concerns and explore why it is happened so they can learn from the mistake or in some cases you might not be aware of specifics causing the poor performance
6. Throughout the meeting ensure you apply Active Listening Skills and Open questions
7. Encourage the person to identify options to resolve the problem and therefore encourage ownership and reflective practice – moving away from the blame culture
8. Minimise the about of negative language you use in the meeting to ensure the person leaves the meeting encouraged rather than destroyed
9. Add momentum and importance to agreeing SMART actions to improve performance
10. Ensure a review meeting date is set at the end of the discussion to recognise improvements or in some cases to take more action to address continued poor performance