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Telephone Selling Skills Course (One Day In-house)

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The telephone is often the means of placing orders or requesting a quote by customers. It's essential that frontline telephone staff who take these incoming calls make the most of these opportunities by creating a professional image as well as maximizing business potential. The programme will also show how to gain business by making outgoing calls to decision makers.

This is a highly interactive day where delegates will learn how to become more of an order maker than a mere order taker and they will be able to practice their new found skills by means of taped telephone role-play followed by constructive critique.

  • To understand the qualities required by the telephone sales person
  • Understanding customer attitudes- why do people buy?
  • Recognising the impact of positive phraseology
  • How to build rapport over the telephone and create a positive impression
  • Learn an effective structure for making an outgoing sales call
  • Effective telephone communication skills including questioning and listening skills
  • How to make your product or service stand out from the competition and present in terms of benefits
  • Explore the objection myth and learn how turnobjections into buying signals
  • How to ask for the business without appearing pushy

Bespoke in-company training for upto eight people.

 

Please contact us through our website on the top tight of the screen, email us at info@ripleytraining.co.uk or call us on 01423 861122.

 

What our clients say:

  • I thoroughly enjoyed the training course - it was informative and helped the group bond well together
  • I found the day entertaining and informative
  • I found the training to be very helpful - I didn't think I would learn as much as I did
  • Its just great to go over everything you have learnt before to refresh and to realise just how important every potential customer is
  • A very good informative presentation very useful and relevant course for my professional development of very high quality
  • Informative and fun - a great day
  • Professional and Informative
  • Keep up the good work - was a very beneficial day for the team
  • Trainer was well spoken, friendly and was very good in their technique in the way of teaching skills
  • Really good job - made us all feel important by listening to us and by helping move forward

 

Anyone responsible for either receiving calls from customers, cross selling products/services and/or are responsible for generating new internal and external contacts/referrals from existing clients.

In-House Training

We can come to you!

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£1500.00 + VAT

INCLUDES: Expert trainer, training materials, certificates for upto eight people at your business

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