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Telephone Selling Skills Course (One Day In-house)

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The telephone is often the means of placing orders or requesting a quote by customers. It's essential that frontline telephone staff who take these incoming calls make the most of these opportunities by creating a professional image as well as maximizing business potential. The programme will also show how to gain business by making outgoing calls to decision makers.

This is a highly interactive day where delegates will learn how to become more of an order maker than a mere order taker and they will be able to practice their new found skills by means of taped telephone role-play followed by constructive critique.

  • To understand the qualities required by the telephone sales person
  • Understanding customer attitudes- why do people buy?
  • Recognising the impact of positive phraseology
  • How to build rapport over the telephone and create a positive impression
  • Learn an effective structure for making an outgoing sales call
  • Effective telephone communication skills including questioning and listening skills
  • How to make your product or service stand out from the competition and present in terms of benefits
  • Explore the objection myth and learn how turnobjections into buying signals
  • How to ask for the business without appearing pushy

Bespoke in-company training for upto eight people.


Please contact us through our website on the top tight of the screen, email us at or call us on 01423 861122.


What our clients say:

  • I thoroughly enjoyed the training course - it was informative and helped the group bond well together
  • I found the day entertaining and informative
  • I found the training to be very helpful - I didn't think I would learn as much as I did
  • Its just great to go over everything you have learnt before to refresh and to realise just how important every potential customer is
  • A very good informative presentation very useful and relevant course for my professional development of very high quality
  • Informative and fun - a great day
  • Professional and Informative
  • Keep up the good work - was a very beneficial day for the team
  • Trainer was well spoken, friendly and was very good in their technique in the way of teaching skills
  • Really good job - made us all feel important by listening to us and by helping move forward


Anyone responsible for either receiving calls from customers, cross selling products/services and/or are responsible for generating new internal and external contacts/referrals from existing clients.

In-House Training

We can come to you!

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Training Venues

£1500.00 + VAT

INCLUDES: Expert trainer, training materials, certificates for upto eight people at your business

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